Når du har fullført bestillingen, sendes en ordrebekreftelse til e-postadressen din. I bekreftelsen finner du alle opplysninger om produktene og prisene samt fakturerings- og leveringsadresse. Hvis noe er galt i bestillingen, bør du umiddelbart ta kontakt med oss via e-post til hello@flowlife.com eller ringe +46 10 178 30 40. Du må være over 18 år eller ha foresattes godkjennelse ved bestilling. Ordrebekreftelsen sendes alltid automatisk til den e-postadressen kunden har angitt, etter at bestillingen er lagt inn. Slik sikrer du at informasjonen også kommer ut til
kunden.
Alle varer sendes med DHL, Postnord eller Budbee, og vanlig leveringstid er 2–10 virkedager. Fraktalternativ velger du selv. NB! Bestillinger som legges inn på helligdager, sendes tidligst på mandagen etter. Hvis det skulle oppstå forsinkelser i leveringen (uten at du har fått beskjed om lengre leveringstid), tar du kontakt med oss direkte via e-postadressen hello@flowlife.com
Prisene i butikken er angitt i SEK (svenske kroner), og alle priser er inkl. 25 % mva. Vi forbeholder oss retten til å gjøre prisendringer som følge av prisendringer hos leverandører, feiltrykk i prislisten samt feil i prisene som følge av feil informasjon. I slike tilfeller vil vi kunne justere prisen.
Flowlife har alltid gratis frakt i Sverige ved levering, og dette gjelder både ombud og hjemlevering. (DHL Service Point, Postnord MyPack Collect, PostNord MyPack Home eller Budbee).
For å kunne tilby betaling med Klarna kan vi dele personopplysninger i form av kontaktinformasjon og ordreinformasjon med Klarna i kassen, slik at Klarna kan vurdere om du kan velge betalingsmetodene, og for å tilpasse dem for deg. Personopplysninger som deles, behandles i samsvar med Klarnas egen personvernerklæring.
Vi bruker Klarna Checkout som betalingsmetode. Klikk her for mer informasjon.
Les om personvernforordningen GDPR på https://www.flowlife.com/se/gdpr/
Hos Flowlife har du alltid tilfredshetsgaranti, og det betyr at du kan prøve og bruke produktet i 100 dager etter at du har mottatt et produkt, for så å levere det tilbake hvis du ikke er fornøyd. Når du benytter tilfredshetsgarantien, tilbakebetales alltid hele beløpet inklusive frakt.
Du har en generell, lovbestemt 14 dagers angrerett etter at du har mottatt en vare som du har bestilt. Når du er kunde hos Flowlife, har du imidlertid 100 dagers åpent kjøp, som fungerer som angrerett. Ved benyttelse av angreretten, står Flowlife for returfrakten. Ved benyttelse av angreretten tilbakebetales hele summen.
Meddel oss hvorfor du ikke godtar varen, og angi på hvilken måte du mener at det er noe feil med varen, via hello@flowlife.se eller telefon +46 10 178 30 40. Når vi har fått meddelelsen, sender vi en forhåndsbetalt returfraktseddel og anvisninger til deg. Meddel alltid eventuell reklamasjon snarest mulig. I henhold til loven har du reklamasjonsrett på en vare i tre år forutsatt at det kan slås fast at feilen er opprinnelig og oppsto innen seks måneder etter kjøpet. Vi aksepterer Allmänna reklamationsnämnden (ARN).
Retur skal skje innen 100 dager etter leveringsdatoen og forutsetter at produktet leveres tilbake i uskadet stand og i originalemballasjen. Vi følger angrerettloven.
Hvis du ikke henter varene du har bestilt, debiteres du ikke. Etter loven må du alltid meddele oss ved benyttelse av angrerett, reklamasjon, bytte eller retur av bestillingen.
Ved eventuell tvist følger vi Forbrukerrådets anbefalinger.
Inflow AB
556962-1260
Luntmakargatan 90
113 51 Stockholm
hello@flowlife.com
Klarna Legal & privacy
Legal & privacy
When adding Klarna Checkout to your site, you need to consider:
Please note that in order for your use of personal data to comply with applicable laws, such as the GDPR and the E-Privacy Directive, you may not use any customer data provided through the Klarna integration before an order has been placed.
This includes, but is not limited to:
National and EU rules such as the GDPR sets certain limits to how and when you may share customer-identifying information with Klarna.
If you share personal data with Klarna you need to explain this in your privacy notice and link to Klarna’s privacy notice there. Below is an example of what that could look like in your existing privacy notice (the specific data categories transferred to be added, and text to be translated into your local language):
“We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.”
In Switzerland, Klarna offers the payment method Invoice through its subsidiary Billpay. If you share personal data with Klarna and Billpay to offer this payment method you need to explain this (in addition to the above) in your privacy notice and link to Klarna’s and Billpay’s local privacy notices there. Below is an example of what that addition could look like in your existing privacy notice (the specific data categories transferred to be added, and text to be translated into your local language):
Billpay’s/Klarna’s payment options: In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Billpay. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s [de, fr, it or en versions] and Billpay’s [de, fr, it or en versions] privacy notices.
Ensure that your terms and conditions reflect your cooperation with Klarna, and that you comply with applicable laws.
Note that the information provided in this article is intended for general information purposes only and does not constitute legal advice, professional advice, or an opinion of any kind as to your individual needs. You are encouraged to seek the advice of a competent professional where such advice is required.
Purpose
The main purpose of the REGULATION (EU) 2018/302 is to prevent geo-discrimination of European customers when shopping online within the EU; setting different requirements for customers based on the country of residence.
Essence
Generally, it comes down to being able to shop like a local. This means equal order, payment and delivery options for both foreign (being other EU customers) and domestic customers when shopping online.
Scope
The regulation applies to B2C and B2B (provided that the B2B transaction is not based on an individually negotiated contract, but subject to general terms and conditions). All goods and services, including digital, are in scope, but there are exceptions and limitations.
Timeline
Came into force on December 3, 2018.
Guidance
Read about the regulation here.
Payment methods in the Checkout
All payment methods in Klarna Checkout and the way in which they are displayed to users will not be affected by the new regulation.
Example - You are a German merchant offering Klarna checkout in Germany. An Italian user wants to place an order on your site.
Billing & Shipping
You have to allow any EU citizen to shop from your site, but you don’t have to ship to all EU countries. Where you ship to will not be affected by this regulation.
Example - You are a German merchant offering shipping within Germany only and have configured the checkout for separate shipping and billing. An Italian customer wants to place an order on your site. You are not allowed to restrict the Italian customer from placing the order but you are not obligated to ship outside of Germany. To solve for this situation, you need to add IT to Klarna Checkout via our country selector (IT is part of our Global/Extended market offer), or turn off separate shipping.
New credit legislation - How you will be impacted
New legislation has been adopted by the Swedish Parliament stating that if both credit and debit payment options are offered by a merchant, the debit option(s) must be presented before the credit option(s) in the checkout. This law takes effect 1 July 2020.
Here’s what you need to know if you have the following payment & checkout options:
Klarna Checkout (KCO): No action required.
Klarna will take care of all the logic to ensure debit payment options are shown first.
Klarna Payments (KP) with no debit options: No action required.
You are only required to make sure a debit option is placed as the first option if you offer it as a payment method.
Klarna Payment (KP) with debit options: Action required.
As a merchant, you are in control of the order in which payment methods are organized inside your checkout and will need to take steps to comply with the new law.
Continue reading for more details on how KCO will be presented, and what actions we recommend if you have KP with debit options.
New legislation (Regeringens proposition) adopted by the Swedish Parliament will take effect on 1 July 2020, and will only be applicable to Sweden. The law sets requirements on the presentation of payment methods in online checkouts, enforcing debit payment options to be displayed before any credit payment options, if both are available.
Obligations in the new regulation apply to any parties who present or process payment methods. This includes: merchants, partners, and Payment Service Providers (PSP) like banks. To navigate the new changes, we’ve published guidelines, to help our merchants and partners to ensure compliance with the legal requirements.
The impact for you as a merchant will depend on what payment methods you offer and what checkout solution you use. The new legislation does not require merchants to provide debit payment methods, but does regulate how to present them in an online checkout if you do.
Below is an overview of Klarna payment methods, and how each categorizes in terms of credit or debit options.
Merchants with Klarna Checkout (KCO v2 & v3)
No action needed. Klarna will update the current KCO solution for the Swedish market to make sure that the new legal requirements are followed. You will notice that debit payment methods such as Direct Debit, (when available), will be presented as the first option in your checkout.
Merchants with Klarna Payments (KP)
If you offer Klarna Payments in your checkout, Klarna cannot control the order or logic in which the payment methods are presented. Therefore, as a merchant you are solely responsible to ensure your checkout is compliant and lawful according to the new legislation before it enters into force (1 July 2020).
If you have Klarna Payments (KP) and multiple Klarna payment methods within the same widget then we will manage the logic of sorting these. If a debit payment option exists then that will be displayed first. Credit payment methods that include interest rate will always be displayed as the last option if others exist. If the multiple Klarna payment methods are placed in different widgets then we cannot control in what order they will be sorted.
Klarna will discontinue support of Klarna Payment Methods (KPM) as of September 2020. Action recommended.
Klarna will no longer be supporting KPM as of September 2020. For automatic updates (including legal compliance), we recommend all merchants move to Klarna Checkout (KCO) or Klarna Payments (KP). With KCO, Klarna will handle the sorting of payment methods for you. To migrate to KCO, you can use the self service flow that is available in the merchants portal (link). Please reach out to your Klarna account manager to get more information about pricing and how to transfer to Klarna Checkout or Klarna Payments.