Når du har gennemført din ordre, sendes en ordrebekræftelse til din e-mail-adresse. I bekræftelsen finder du alle oplysninger om produkter, priser, fakturering og leveringsadresse. Hvis der er noget galt med ordren, skal du straks kontakte os via e-mail til email@example.com. Ordrebekræftelsen sendes altid automatisk til kundens specificerede e-mail, efter at ordren er afgivet, og på denne måde sikrer du, at informationen også når kunden.
Alle varer sendes af DHL, UPS eller Budbee, og vores normale leveringstider er 1-5 arbejdsdage, forsendelsesmuligheder vælges af kunden selv. BEMÆRK! Ordrer placeret i weekenden sendes tidligst den påfølgende mandag. Hvis der opstår forsinkelser i levering (uden at vi giver dig besked om længere leveringstid), bedes du kontakte os direkte på e-mail-adresse firstname.lastname@example.org.
Priserne i butikken er angivet i DKK (danske kroner) og alle priser inkluderer 25% moms. Vi forbeholder os ret til at ændre priser på grund af prisændringer fra leverandører, fejlagtige tryk i prislisten og fejl i priser på grund af forkerte oplysninger og forbeholder os ret til at justere prisen.
Flowlife har altid gratis forsendelse i Danmark ved levering, dette gælder både for agenter og levering til hjemmet. (DHL-servicespoint, UPS eller Budbee).
Vi bruger Mobilepay online, Stripe og Paypal som betalningsmetode. For mer information Klik her.
Læs om GDPR på flowlife.com/dk/gdpr
Hos Flowlife har du altid en kundetilfredshedsgaranti, hvilket betyder at du kan teste og bruge produktet i 100 dage efter du har modtaget produktet og derefter returnere det, hvis du ikke var tilfreds. Når du bruger en kundetilfredshedsgaranti, refunderes altid hele beløbet inklusive forsendelse.
Du har en generel lovbestemt 14-dages fortrydelsesret fra det tidspunkt, du modtager en vare, som du bestilte. Hvis du er kunde hos Flowlife, har du dog 100 dages åbent køb, der fungerer som fortrydelsesret. Når du bruger fortrydelsesretten, er Flowlife ansvarlig for returforsendelse. Ved udøvelse af fortrydelsesretten refunderes det fulde beløb.
Fortæl os, hvorfor du ikke accepterer produktet, og angiv, på hvilken måde du mener, at produktet er forkert på email@example.com eller telefon. Når du har givet os besked, sender vi dig en forudbetalt returforsendelsesnota og instruktioner . Underret altid enhver klage så hurtigt som muligt. I henhold til loven har du ret til at klage over dit produkt i 3 år, forudsat at fejlen kan påberåbes af sælgeren som original inden for 6 måneder fra købstidspunktet. Vi accepterer det generelle klagenævn (ARN).
Retur skal ske inden for 100 dage fra leveringsdatoen, forudsat at produktet returneres i uskadet stand og originalemballage. Vi følger loven om salg af boliger og hjem.
Hvis du ikke afhenter dine varer, som du bestilte, vil du ikke blive opkrævet. I henhold til svensk lov skal du altid underrette os, når du udøver retten til fortrydelse, klage, udveksling eller returnering af din ordre.
I tilfælde af uenighed følger vi Generalklagenævnets anbefalinger.
Klarna Legal & privacy
Legal & privacy
When adding Klarna Checkout to your site, you need to consider:
Please note that in order for your use of personal data to comply with applicable laws, such as the GDPR and the E-Privacy Directive, you may not use any customer data provided through the Klarna integration before an order has been placed.
This includes, but is not limited to:
National and EU rules such as the GDPR sets certain limits to how and when you may share customer-identifying information with Klarna.
If you share personal data with Klarna you need to explain this in your privacy notice and link to Klarna’s privacy notice there. Below is an example of what that could look like in your existing privacy notice (the specific data categories transferred to be added, and text to be translated into your local language):
“We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.”
In Switzerland, Klarna offers the payment method Invoice through its subsidiary Billpay. If you share personal data with Klarna and Billpay to offer this payment method you need to explain this (in addition to the above) in your privacy notice and link to Klarna’s and Billpay’s local privacy notices there. Below is an example of what that addition could look like in your existing privacy notice (the specific data categories transferred to be added, and text to be translated into your local language):
Billpay’s/Klarna’s payment options: In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Billpay. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s [de, fr, it or en versions] and Billpay’s [de, fr, it or en versions] privacy notices.
Ensure that your terms and conditions reflect your cooperation with Klarna, and that you comply with applicable laws.
Note that the information provided in this article is intended for general information purposes only and does not constitute legal advice, professional advice, or an opinion of any kind as to your individual needs. You are encouraged to seek the advice of a competent professional where such advice is required.
The main purpose of the REGULATION (EU) 2018/302 is to prevent geo-discrimination of European customers when shopping online within the EU; setting different requirements for customers based on the country of residence.
Generally, it comes down to being able to shop like a local. This means equal order, payment and delivery options for both foreign (being other EU customers) and domestic customers when shopping online.
The regulation applies to B2C and B2B (provided that the B2B transaction is not based on an individually negotiated contract, but subject to general terms and conditions). All goods and services, including digital, are in scope, but there are exceptions and limitations.
Came into force on December 3, 2018.
Read about the regulation here.
Payment methods in the Checkout
All payment methods in Klarna Checkout and the way in which they are displayed to users will not be affected by the new regulation.
Example - You are a German merchant offering Klarna checkout in Germany. An Italian user wants to place an order on your site.
Billing & Shipping
You have to allow any EU citizen to shop from your site, but you don’t have to ship to all EU countries. Where you ship to will not be affected by this regulation.
Example - You are a German merchant offering shipping within Germany only and have configured the checkout for separate shipping and billing. An Italian customer wants to place an order on your site. You are not allowed to restrict the Italian customer from placing the order but you are not obligated to ship outside of Germany. To solve for this situation, you need to add IT to Klarna Checkout via our country selector (IT is part of our Global/Extended market offer), or turn off separate shipping.
113 51 Stockholm
New credit legislation - How you will be impacted
New legislation has been adopted by the Swedish Parliament stating that if both credit and debit payment options are offered by a merchant, the debit option(s) must be presented before the credit option(s) in the checkout. This law takes effect 1 July 2020.
Here’s what you need to know if you have the following payment & checkout options:
Klarna Checkout (KCO): No action required.
Klarna will take care of all the logic to ensure debit payment options are shown first.
Klarna Payments (KP) with no debit options: No action required.
You are only required to make sure a debit option is placed as the first option if you offer it as a payment method.
Klarna Payment (KP) with debit options: Action required.
As a merchant, you are in control of the order in which payment methods are organized inside your checkout and will need to take steps to comply with the new law.
Continue reading for more details on how KCO will be presented, and what actions we recommend if you have KP with debit options.
New legislation (Regeringens proposition) adopted by the Swedish Parliament will take effect on 1 July 2020, and will only be applicable to Sweden. The law sets requirements on the presentation of payment methods in online checkouts, enforcing debit payment options to be displayed before any credit payment options, if both are available.
Obligations in the new regulation apply to any parties who present or process payment methods. This includes: merchants, partners, and Payment Service Providers (PSP) like banks. To navigate the new changes, we’ve published guidelines, to help our merchants and partners to ensure compliance with the legal requirements.
The impact for you as a merchant will depend on what payment methods you offer and what checkout solution you use. The new legislation does not require merchants to provide debit payment methods, but does regulate how to present them in an online checkout if you do.
Below is an overview of Klarna payment methods, and how each categorizes in terms of credit or debit options.
Merchants with Klarna Checkout (KCO v2 & v3)
No action needed. Klarna will update the current KCO solution for the Swedish market to make sure that the new legal requirements are followed. You will notice that debit payment methods such as Direct Debit, (when available), will be presented as the first option in your checkout.
Merchants with Klarna Payments (KP)
If you offer Klarna Payments in your checkout, Klarna cannot control the order or logic in which the payment methods are presented. Therefore, as a merchant you are solely responsible to ensure your checkout is compliant and lawful according to the new legislation before it enters into force (1 July 2020).
If you have Klarna Payments (KP) and multiple Klarna payment methods within the same widget then we will manage the logic of sorting these. If a debit payment option exists then that will be displayed first. Credit payment methods that include interest rate will always be displayed as the last option if others exist. If the multiple Klarna payment methods are placed in different widgets then we cannot control in what order they will be sorted.
Klarna will discontinue support of Klarna Payment Methods (KPM) as of September 2020. Action recommended.
Klarna will no longer be supporting KPM as of September 2020. For automatic updates (including legal compliance), we recommend all merchants move to Klarna Checkout (KCO) or Klarna Payments (KP). With KCO, Klarna will handle the sorting of payment methods for you. To migrate to KCO, you can use the self service flow that is available in the merchants portal (link). Please reach out to your Klarna account manager to get more information about pricing and how to transfer to Klarna Checkout or Klarna Payments.