GDPR – FLOWLIFE AB

Introduction

The following document summarizes how FLOWLIFE AB processes your personal data per the General Data Protection Regulation (GDPR). FLOWLIFE AB does not collect more information than is necessary to complete your order. FLOWLIFE AB does not resell your information to third parties without a legal basis, nor does it use the information for anything other than what you have consented to. In handling personal data, FLOWLIFE AB protects your privacy.
Personal Information 
Personal data is all information concerning an identified or identifiable living individual.
What information does Flowlife AB store? 
With a purchase, FLOWLIFE AB stores your first and last name, address, telephone number, e-mail address, IP address, and purchase history. This information is stored to handle your order and/or answer questions related to your order, for example, through customer service. FLOWLIFE AB does not store/process your data for longer than necessary, with a legal basis for how long the data may be stored.

Consent

To complete the agreement upon purchase, FLOWLIFE AB collects necessary personal information such as first and last name, address, e-mail, telephone number, and payment information. Campaign and marketing mailings or the like are only sent out with consent, which is given upon purchase approval.

Third party

FLOWLIFE AB shares the necessary information with our payment supplier upon purchase to fulfill the terms of the agreement. The information needed for completion is the first name, last name, address, e-mail address, and telephone number. The data is saved to complete the purchase and protect the parties against fraud.

FLOWLIFE AB's payment supplier: Klarna.

To fulfill contract terms that apply to the delivery of the ordered product, FLOWLIFE AB must share the necessary information with the shipping company. The information considered essential for the shipping companies' commitments is the first name, last name, and the address to which the delivery will be made. For e-mail or mobile notification, FLOWLIFE AB must provide information such as an e-mail address and/or telephone number.

FLOWLIFE AB's shipping companies: DHL, Instabox, Budbee, PostNord.

When approving a subscription to FLOWLIFE AB's newsletter, we share the first name, last name, and e-mail address with our newsletter providers. The subscription to the newsletter is approved upon purchase and/or through a form offered on FLOWLIFE AB's website.

FLOWLIFE AB's newsletter providers: Voyado

Upon return request, information is shared with FLOWLIFE AB's customer management system. This information includes the customer's first name, last name, address, e-mail address, telephone number, and payment information.

FLOWLIFE AB's customer management system comprises Zendesk, N-Shift, Dream Logistics, Microsoft, and Klarna.
Your rights
Upon request, FLOWLIFE AB shall provide an electronic extract in a readable format of all information available to FLOWLIFE AB about the requesting party.

Upon request, FLOWLIFE AB shall correct, update, and/or supplement incorrect information available to FLOWLIFE AB about the requesting party.

FLOWLIFE AB shall delete all information about the requesting party from FLOWLIFE AB upon request. Exceptional cases in which information is required to fulfill a legal obligation may result in the deletion being canceled or postponed.

Upon request, FLOWLIFE AB shall stop all marketing mailings, campaign mailings, and/or similar communication channels made to the requesting party.

Terms and Conditions - #yesflowlife

We're glad you've shared your Content with us via Flowlife-related hashtags. In a request sent to you, we wanted to use the content you shared for marketing purposes in our social channels and paid ads, and add the images to our directory. By responding to our request with the hashtag #yesflowlife, you agree to Flowlife's terms and conditions for user-generated Content. 

Flowlife's terms and conditions for user-generated Content

You certify to Flowlife AB, company registration number 556962-1260 (hereinafter referred to as Flowlife) that you are at least eighteen (18) years of age, and have full right, power, and authority to give the approval and grant the rights hereunder.  

You grant Flowlife, a perpetual, non-exclusive, royalty-free, worldwide license to use your video(s), photograph(s) and/or other Content posted on social networks such as Instagram, Facebook, Pinterest, YouTube or blogs and websites – and to display the material on Flowlife's social channels and/or on flowlife.com galleries/flows, which are generated by the software Flowbox. 

Together with your Content, hereinafter referred to as "Content", you allow Flowlife and Flowbox to fetch the online material, your social media handle, profile picture, caption, amount of likes and comments, date of posting and location, and any other information that may have been included in the Content, and about which you have responded #yesflowlife. Any credits or other acknowledgment or missing information of you shall be determined at flowlife's sole discretion and is subject to the technical possibilities of the platforms' API and software used.

Moreover, you represent and warrant that you own or control the rights to the material you have submitted and that you have permission from any person(s) appearing in the photos in accordance to the current General Data Protection Regulation (GDPR), and that Flowlife's use of the Content will not violate any rights of a third party or any law.

Flowlife cannot guarantee that we will be using your Content. Flowlife is under no obligation to use any content you have submitted. 

By agreeing to these terms and conditions by responding to our request with #yesflowlife, you acknowledge that you have read and understood all of them. 

Cookies

A cookie is a small data file a web server saves in a website visitor's computer. Cookies are divided into two groups: session cookies and time-limited cookies.

Session cookies

A session cookie is a file containing an identifier (a string of letters and numbers) that a web server sends to a web browser for temporary use for a limited time.

Time-limited cookie

A time-limited cookie is one for which it has been decided in advance how long it will be active.

Pixels

In addition to cookies, FLOWLIFE AB uses pixels. Pixels are code sections that allow FLOWLIFE AB to collect information about website visitors and what measures they took during their visit. The data is used to improve the website and create a better visitor experience.

Third-party cookies

Third-party cookies are created by domains other than the website (or domain) that you visit. They are commonly used for online advertising and are placed on a website by adding scripts or tags. A third-party cookie is available on all websites that load the third-party server's code. FLOWLIFE AB takes part in information collected by third-party cookies from, for example, Facebook.

How does FLOWLIFE AB use cookies?

We use cookies and pixels to improve the user experience for our visitors. Below are examples of how we use cookies.

We use functional cookies to maintain the website and improve our technical solutions.

We use cookies to improve the customer experience and create tailored advertising for our visitors.

We use session cookies to store your page events, such as products you have added to the shopping cart.

Through services such as Google Analytics and Google Ads, we analyze traffic and purchase history to develop our systems, improve our website, and facilitate digital customer visits.

We use cookies to develop customer support through order history and chat functions.
Avoid cookies 
In the browser you use, you can automatically deny the storage of cookies or receive a notice every time a website requests to store a cookie. You can also delete previously stored cookies.

Our responsibility

FLOWLIFE AB is responsible for storing and processing personal data in our e-commerce platform, ensuring that the rules are followed.

FLOWLIFE AB's e-commerce platform: Centra

To store, process, and communicate sensitive information such as personal data, passwords, and the like, FLOWLIFE AB uses industry standards such as hash algorithms and SSL / TLS systems. FLOWLIFE AB uses an organization-validated SSL certificate with RSA